Synergy Kredit - Privacy Policy
Release date of this version: 23rd December 2024
Effective date of this version: 23rd December 2024
Introduction
Welcome to the Synergy Kredit application! Synergy Kredit (hereinafter referred to as "we") understands the importance of personal information to you, and therefore we highly value the protection of your privacy and personal information. We will comply with relevant laws and regulations and explain to you in this Synergy Kredit Privacy Policy (hereinafter referred to as "this policy") how we handle your personal information when you use Synergy Kredit products/services, as well as how you can access, update, delete, and protect this information.
Special Reminder
Before you use Synergy Kredit's products/services, please make sure to read and fully understand this policy carefully. If you do not agree with any content of this policy, please stop using our products/services. If you have any questions regarding the content of this policy, please contact us.
Scope of Application
1. This policy applies to all products and services provided by Synergy Kredit.
2. This policy does not apply to information/services provided by third parties (including any third-party applications, websites, etc.), and you should comply with the privacy policy of that third party.
Part One: Definitions
User/You: An individual who accesses or uses products/services provided by Synergy Kredit, including registered and unregistered users.
Personal Information: Various information that can identify a specific individual's identity or reflect a specific individual's activities.
Personal Sensitive Information: Personal information that may endanger personal or property safety if leaked or abused, including biometric information, financial account information, location tracking, etc.
Minors: Individuals under the age of 18.
Part Two: Privacy Policy
This privacy policy aims to explain and help you understand the following:
1. How we collect and use your personal information
2. How we use cookies and similar technologies
3. How we share, transfer, and publicly disclose your personal information
4. How we store your personal information
5. How we protect the security of your personal information
6. How we protect the personal information of minors
7. How you can exercise your personal information rights
8. Revisions and notifications of this policy
9. How to contact us
1. How we collect and use your personal information
When you use our products/services, we collect and use your personal information in the following situations:
a. Account Registration and Management: You need to provide a valid mobile phone number and set a login password to create an account and offer services.
b. Identity Verification: To ensure the authenticity of your identity, you need to provide identity information (including name, ID number, etc.) to complete real-name verification.
c. Transaction Security: During payment and borrowing processes, we collect transaction information and device information to ensure security.
d. Customer Service: When you contact us or raise inquiries, we collect necessary account information and transaction information to provide support.
e. Product Improvement: We analyse the information collected to improve our products and services.
f. Functional Requirements: We also collect the following information from users to provide better services:
- Location information: We need to access your location information to confirm your location, preventing abnormal account use or fraud.
- Camera access: We need to use your camera for identity verification during the KYC process.
- Photo library access: We need to access your photo library to upload or select images related to identification documents for KYC.
- Contact access: We need to access your contacts to provide emergency contact information, facilitating communication with you in emergencies.
- User tracking: We hope to obtain your permission to track data to assess our promotional effectiveness.
2. How we use cookies and similar technologies
We may store small data files called cookies on your device to facilitate your normal use of our services and enhance the user experience. If you choose to refuse cookies, you may be unable to use specific features of our services properly.
3. Sharing and transferring your personal information
We may share your personal information in the following situations:
a. Partners: We share necessary personal information with payment institutions, financial institutions, etc., to provide related services.
b. Legal Requirements: Where required by law and regulation, we will share your personal information in accordance with the law.
4. How we store your personal information
We will store your personal information collected within China in China and process your information for the shortest storage period required by law.
5. How we protect the security of your personal information
To protect your personal information, we will adopt industry-standard technical and managerial measures to prevent data leakage and abuse, including but not limited to encryption technology and access control measures.
6. How you can exercise your personal information rights
According to laws and regulations, you have the following rights:
a. Access and Inquiry: You have the right to access and inquire about your personal information.
b. Right to Correction: You may request corrections to the personal information we process.
c. Right to Deletion: Under certain conditions, you can request the deletion of your personal information.
d. Withdrawal of Consent: You have the right to withdraw your authorization for us to process your personal information at any time.
7. How this privacy policy will be updated
We may periodically update this policy in accordance with legal regulations. We will notify you of significant changes in an obvious manner.
8.Loan Provider Profile
Loan services provided by Synergy Synthetics Private Limited.
Provider Name: Synergy Synthetics Private Limited
CIN: U17115MH1999PTC123273
Customer Support Email: support@synergysy.com
Financial License: No.14.02813, issued by Reserve Bank of India
Address: Ganpatrao Kadam Marg, Lower Parel, Mumbai 400013, India
9. How to contact us
If you have any questions or suggestions regarding this policy, please contact us through the customer service email provided within the Synergy Kredit application.
This is the privacy policy of Synergy Kredit, users should read it carefully during the use of products/services to protect their personal information.